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Barclay Suites

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Frequently Asked Questions

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What Time Is Check In?

Our standard check in time is 3pm; however please don’t hesitate in contacting Reservations to discuss early check in options.

What Time Is Check Out?

Our standard check out time is 11am but we may be able to adjust this if you require – please contact us directly to discuss.

How Much Does Car Parking Cost?

We offer secure car parking adjacent to the hotel at a nightly rate of NZ$35.00. Our Suite Ambassadors will assist you with parking options on your arrival to the hotel.

How Do I Get To Barclay Suites From Auckland Airport?

There are many options for transport from Auckland Airport. These range from Private Transfers, Taxis, Shuttles and the AirBus Express service. Please contact our Suite Ambassadors prior to arrival for a complete list of options and charges. Taxis are available 24 hours a day from both International and Domestic Terminals. The cost of a taxi is between $70-$90 NZD depending on traffic conditions.

Where Is The Nearest Supermarket?

We have two inner city supermarkets within a five minute walk from the hotel. We can provide you with an inner city map and point you in the right direction from Reception.

What Can I See And Do While In Auckland?

Our Suite Ambassadors can tailor an experience to showcase the best of Auckland’s attractions. Auckland has many special and hidden gems. Whether you wish to explore natural scenery, explore the harbour, immerse yourself in Maori Culture or travel further, our dedicated Suite Ambassadors will ensure you see the best Auckland has to offer.

Do You Have Smoking Rooms?

No. At Barclay Suites we are proud to offer a 100% smoke free environment. All of our Suites are Non-Smoking including balconies. A charge of $300.00 will be incurred in breach of this policy. 

What Is The Minimum Age To Check In To The Hotel?

The minimum age to check into Barclay Suites is 18 years old. 

Do I Need A Credit Card To Check In?

We require a credit card to check into the hotel. However if you do not have a credit card, full accommodation charges and a cash bond of $600.00 will be required to complete the check in procedure and this is subject to approval from the Duty Manager. 

Can I Use A Debit Card Upon Check In?

A debit card works as an EFTPOS card, if you wish to use a debit card our cash policy will apply - a bond of $600.00 and full accommodation charges will be required to complete the check in procedure. 

Do I Require ID/Passport To Check In To The Hotel?

Yes, you will be required to supply photo identification to check into the hotel. Valid ID includes a NZ Driver’s License, Valid Passport or a NZ 18+ Card. 

Do You Have A Day Spa?

Yes, Secret Garden Day Spa is located just down the stairs next to reception and offers a relaxing environment to be pampered in the heart of the city. Kwan and her team are dedicated to ensuring you feel relaxed and rejuvenated and reservations can be made through our Suite Ambassadors. The spa is open from 11am till late (by arrangement). Please refer to our Spa page on the website. 

Can I Store Luggage After Check Out?

Yes we offer complementary luggage storage upon departure for your convenience. Please contact our Reservations team prior to arrival if you require storing bags for longer periods. 

Can Barclay Suites Arrange Baby Sitting?

Yes we can arrange babysitting during your stay. Barclay Suites works closely with Paua Poppetts Babysitters and we can assist in confirming arrangements. Please contact our Suite Ambassadors prior to your arrival for further details. 

What Is The Cancellation Policy?

All amendments and cancellations must be made 24 hours prior to the day of arrival. Any cancellations inside of 24 hours will incur a 100% cancellation fee. Any amendments inside of 24 hours may not be guaranteed or may incur additional costs.

Can I Pay My Room Account By Cheque?

We regret that we do not accept any business or personal cheques. Bank details can be provided to prepay room accommodation and deposits. Please speak to reservations for further details well in advance of your arrival date to ensure funds are cleared prior to you checking in. 

Is There A Safe In The Suite?

Every Suite has a personal safe for your convenience. The safe will be unlocked on arrival and ready for you to create a PIN code to use during your stay. If you require secure storage for larger items please see our Suite Ambassadors who can assist. 

Do You Have WIFI?

Yes, there is secure WiFi in all Suites. All guests receive complimentary free WIFI, limited to 1GB per day. Please contact us for further details.

Do You Provide Ironing Facilities In The Suite?

Yes, every Suite has an iron and ironing board for your convenience (not to mention a washing machine and dryer). 

What Facilities Does A Suite Have?

All Suites boast a full kitchen with all items to cook up a storm, an open plan living & dining area with LCD television & Sky digital TV along with a balcony. Each bedroom has an ensuite with the master bathroom hosting the washing machine/ dryer. Along with In-Suite safe, SkyTV, iron and ironing board. Our décor reflects key elements of the New Zealand environment and we are proud to be 100% smoke free. 

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